Shipping and delivery

We despatch throughout the United Kingdom, including Northern Ireland, the Scottish Highlands and Islands, the Channel Islands and the Isle of Man.

International delivery is available to most of Europe, the Gulf and North America. If your country is not offered at checkout, write to sales@neferbeauty.co.uk and we will quote you directly.

UK standard delivery is complimentary on every order, with no minimum spend.

UK next working day, tracked and signed for, is £6.95 when ordered before 1pm Monday to Thursday.

International delivery starts at £14.95 and is calculated by destination at checkout.

Orders are packed within one working day. UK standard arrives in two to four working days by Royal Mail Tracked 48. UK next day arrives the following working day.

Europe takes three to seven working days; the rest of the world seven to fourteen.

Working days exclude weekends and English bank holidays. During a launch or a restock, packing can take an extra day, and we will say so on the site before you order.

You receive a despatch email with a tracking number the moment your parcel leaves us. If it has not arrived within twenty-four hours of ordering, check your junk folder before writing to us.

Prices on this site include UK VAT where applicable. Orders sent outside the UK may attract import duty, local sales tax and a handling fee charged by the carrier on delivery.

These charges are set by the destination country and are the responsibility of the person receiving the parcel. We cannot calculate or refund them, and a parcel refused because of unpaid duty is treated as a return with the outbound carriage deducted.

Please check your address carefully before confirming. We can amend it only before despatch.

If a parcel is returned to us as undelivered, we will refund the goods and re-send at your request once redelivery is paid.

A UK parcel is treated as lost fifteen working days after despatch, and an international parcel after thirty. At that point we will replace it or refund it in full, whichever you prefer.

Tell us within seven days of delivery, with a photograph of the outer box and the product. We will replace the item at our cost, with no need to return the damaged one unless we ask.

Write to sales@neferbeauty.co.uk.