Returns

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel an online order for any reason within fourteen days of receiving it, and you then have a further fourteen days to send the goods back.

You do not need to give a reason. Simply write to sales@neferbeauty.co.uk with your order number and the words that you wish to cancel, and we will send return instructions the same working day.

Sealed and unused products can be returned for a full refund, including the standard outbound delivery cost.

For hygiene reasons a cream that has been opened cannot be resold. Where a sealed cosmetic has been unsealed after delivery, the law allows us to decline the return, and we generally do.

That said, you may reduce the value of goods only as much as you would handling them in a shop. Opening the outer carton to look at the jar is fine; using the cream is not.

None of this affects your rights if the product is faulty, damaged or not as described. See our refunds page.

Repack the product in its outer carton with any seals intact, include your order number on a slip of paper, and post to the address we give you in the return instructions.

Use a tracked service and keep your proof of postage. Until the parcel reaches us, it remains your responsibility.

You pay return postage on a change of mind cancellation.

We pay it, and refund what you paid, where the product is faulty, damaged, mis-sent or not as described.

The NEFER Ritual is refunded as a complete set. If one product within a set has been opened, the set can no longer be returned on a change of mind, though the faulty goods rights still apply to the individual item.

Cancellation rights under the Consumer Contracts Regulations apply to consumers, not to businesses. Wholesale and spa orders are governed by the terms agreed in writing with you before despatch.

All returns are handled by a person, not a portal. Write to sales@neferbeauty.co.uk and you will hear back, usually within one working day.